Delivery Information

Deliveries are generally made Monday to Friday only, although some couriers will deliver at weekends. No deliveries are made on a UK Bank Holiday.

Delivery can only be made to mainland Great Britain addresses.  For orders outside of mainland UK, you would need to telephone us on 01335 330460.

It is important that you supply the correct information regarding your delivery needs to enable us to ensure you receive the correct service. All delivery lead times shown on this website are estimated and generally cover working days only.

It is your responsibility to ensure the item(s) you have ordered will pass through all access points in your premises. Once delivery has been made to your door you will be responsible for them. You must inspect your goods and make a note on the delivery document if there are any shortages or damages. If you have not received all of your order or an item is damaged, and you have not noted this on the delivery document, it is then your responsibility to inform us within 7 days for shortages or 48 hours for damages, from delivery. We will not accept responsibility for goods reported as missing or damaged if the delivery document has been signed by yourself and no note has been made. A replacement item would normally take as long to deliver as a new order.

If you are reporting goods as delivered damaged, digital images of the damage will be required. We are unable to process any damage claims without images.

We will endeavour to meet any date agreed for delivery, however we will not accept liability for any losses, costs, damages, charges or expenses caused by any delay in delivery of the goods.

Delivery will only be made to the address as stated in your original order and they will not be left without a signature.

Title of the product will pass to you once you have received the goods and we have received full and cleared payment.


The Smithy

Tel: 01335 330460
Fax: 01335 330729

sales @

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